Overview
We understand that you might like to delete your account with us.
Per our Privacy Policy, we reserve the right to retain account data for the purposes of meeting any legal, accounting, or reporting requirements.
However, you are able to close and deactivate your profile; so, we’re here to help you through this process.
How to Close your Account and Deactivate your Profile
To close your account with us, you can request it in your profile or make a request to our team.
To deactivate your profile with us, you can make a request to our team.
Please note that deactivating your profile will require you to register again in the future if you wish to use our platform again, and will remove you from all non-essential communications in the meantime.
Frequently Asked Questions
Below is some more information on frequently asked questions:
- Will I incur fees overtime if I am not able to delete my account?
No, you will not incur fees if you complete the account closure and profile deactivation process here. - What do you do with my data after I’ve closed my account?
For accounts opened on the OneVest platform, we may retain account data for up to seven (7) years. This is in line with OneVest’s record keeping requirements under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) and associated Regulations - Who can I contact if I still have questions or concerns?
If you need more information, please reach out to legal@onevest.com.